FAQs

CONTACT US

 

Art Union Department

Phone 1800 151 000
Email artunion@sportingwheelies.org.au

 

Head Office

ABN 81 954 577 424
60 Edmondstone Road
Bowen Hills Q 4006
AUSTRALIA
Phone (07) 3253 3333
Fax (07) 3253 3322
Email mailbox@sportingwheelies.org.au
Website www.sportingwheelies.org.au

 

Regional Art Union offices

Click here for a list of the Association’s Art Union offices and contact details.

I would like to buy tickets. What are the payment options?

We accept all major credit cards, cheques, money order or Bpay from your Australian bank account. We are not able to accept international cheques. Cash payments are only accepted at our offices or from our nominated agents.

How do I receive my tickets?

Tickets ordered on the website will be emailed to your nominated email address provided at the time of placing your order. All other tickets will be mailed to the address provided when you purchased. If you would prefer to receive your tickets by email only, please advise us by phoning us on the number listed above or send us an email to csartunion@sportingwheelies.org.au. We also have a courier delivery service for select areas.

I am not able to view my emailed tickets.

Many popular email providers such as Gmail, Yahoo etc automatically block images in emails. This means when you open your ticket, you may not be able to see the image of the ticket. If your email provider is blocking the image, it will usually display a prompt at/near the top of the opened email which reads similar to: “Images are not displayed.” It will also usually contain two options – “Display images below” or “Always display images from Sporting Wheelies and Disabled Association [etickets@sportingwheelies.org.au].” Select either of these options to view the ticket image in the email.

Can I select how Sporting Wheelies and Disabled Association communicates with me?

Yes, you can. You can choose to be contacted by mail, email or phone. Contact our call centre or send us an email with your request.

I am not receiving any brochures.

Your details may have lapsed and therefore you may not be receiving any brochures from us, or you may have moved and have not told us. Please contact our customer service team or send us an email with your enquiry: csartunion@sportingwheelies.org.au.

How do I find out if I have won any of your great prizes?

After each draw, the winners are notified by registered mail. Comprehensive results are available on the website after it has been drawn. They are also available in public notices of ‘The Courier Mail’ two days after the draw. Click here to view the latest results.

Where is the draw held?

A public draw is held for each Art Union. The draw is held at Sporting Wheelies and Disabled Association’s head office located at 60 Edmondstone Road, Bowen Hills Qld 4006.

How do I sign up as a VIP?

You can become a VIP Club member by:

  • Selecting ‘Become a VIP Club Member’ when purchasing your tickets online and be sure to complete all the requested details.
  • Giving us a call on the phone numbers above and ask about becoming a VIP Club Member.

How do I pay for my VIP tickets?

You can pay using your credit card and your payment will be deducted on the first Sunday of each draw.

If I become a VIP Club Member, can I stop or alter my automatic tickets?

Of course, you’re totally in control. As a VIP customer you decide when you would like to cease future ticket purchases. Just give our friendly team a call to alter your VIP Club Membership.

Do I have to pay tax on the first prize if I win?

All Sporting Wheelies and Disabled Association prizes are completely tax free to the value of the prize.

What do you do with the telephone number that I enter?

The number you enter is used for the sole purpose of connecting you to our customer service staff so we may assist. Your number is not sold or stored for any other purpose.

I have received a missed call from 07 3253 3301 or 61 7 3253 3302. Is this the Sporting Wheelies and Disabled Association?

Yes, it is. Our Call Centre number 1800 151 000 does not display when you have a missed call but 07 3253 3301 or 3253 3302 may appear. If you are in Australia, you may return the call by dialing 1800 151 000.

Alternatively, we will call you again at a later date.

I order my tickets through the mail. Why would Sporting Wheelies and Disabled Association be calling me?

If we have a query regarding your order, one of our staff will contact you to clarify your details and your ticket requirements.

I’d like to be notified when your next Art Union starts. Can I be kept up to date via email?

Yes, simply select ‘Please email me when a new Gold Choice Art Union starts’ when buying your tickets online. We’ll make sure that you are included in our notifications when the next Art Union starts.

I sent you an email. How quickly will you respond?

As one of the most popular lottery web sites in Australia, we receive many email enquiries. We aim to address the majority of email enquiries within 48 hours (usually within 24 hours).

I live overseas. Can I still enter?

Yes, overseas supporters can enter the Art Union (however, you should check your own country’s regulations). Please also note, all prize and ticket values are listed in Australian Dollars (AUD). Sporting Wheelies and Disabled Association can only accept payment for tickets in AUD currency. Ticket payment will be accepted from credit card, direct debit or Bpay from only an Australian bank account. Winners must be able to take delivery of prizes in Queensland or have a physical address in Queensland.

Who do I contact if I’d like to know more?

You can send us an email to csartunion@sportingwheelies.org.au or call our customer service centre on (AUS) 1800 151 000.

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